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Shipping Policy
Shipping Services
All orders are shipped via FedEx, DHL, or other reliable international courier services. The specific carrier is selected automatically based on the destination, delivery time requirements, and inventory availability to ensure your package is delivered safely and efficiently.
Order Processing & Delivery Time
Orders are processed within 48 hours after payment confirmation and are typically shipped within 1–3 business days. As a result, order processing time and shipping time may vary.
Once shipped, international delivery generally takes 5–15 business days, depending on the destination country/region, the selected courier service (such as FedEx or DHL), and local customs clearance procedures. Shipping times are calculated in business days only.
We use FedEx, DHL, or other trusted international carriers for delivery. For the most accurate estimated delivery date to your location, please refer to the delivery time displayed on the product page.
Shipping fees apply to all orders. We do not offer free shipping. This means that when you place an order, you will need to pay an additional amount for shipping.
Important Notice
Pofficeop is not responsible for delays caused by weather conditions or carrier equipment failures.
If your order is partially or fully undelivered or arrives damaged, please notify us promptly. Failure to report such issues in a timely manner may result in Pofficeop being unable to assume responsibility.
Additional Information
For international orders, shipments outside your home country may be subject to customs clearance fees, duties, or taxes, which may be imposed by government authorities or third parties. These charges are paid directly to the relevant authorities and are not collected or controlled by us.
If you are unsure whether additional charges may apply, please contact us before placing your order. While we may not be able to provide detailed legal or regulatory information for your specific country or region, we will do our best to offer accurate guidance.
Package Tracking & Lost Shipments
Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number. You may use this number at any time on the carrier’s official website to track your shipment in real time.
If you have not received your package after the estimated delivery date, please first check the shipping status via the tracking link.
If the status shows “Delivered” but you have not received the package, please contact your local courier for verification.
If the tracking information has not been updated for an extended period or the package is confirmed lost, please contact our customer service team within 30 days from the shipping date. We will assist you in initiating an investigation with the shipping carrier.
